Job: Telephone Account Managers L1 – Financial Services, GRO (Gabbott Recruitment Online Limited)

Telephone Account Managers L1 – Financial Services

Starting Salary £16,410 + Bonus + Benefits

Hours: 9am to 5.15pm Monday to Friday

• 25 days holiday

• Performance & company related bonus

• Matching 3% pension contribution scheme

• Death in service (4x basic salary)

• Employee Share Scheme

• Childcare vouchers

• Cycle scheme vouchers

• Gym discount

Purpose

To maintain and develop existing account relationships, as part of a defined panel of accounts, to an agreed sales plan.

Main tasks within the role:

 Make proactive outgoing sales calls on a daily basis with target accounts to strengthen relationships and promote the product proposition

 Develop an appropriate business plan to maximise sales with senior level influencers and sellers to maximise business results from panel of accounts

 Develop and maintain an understanding of internal & external customer needs in order to assist the Company in meeting its’ business objectives

 Understand and adhere to Company and Industry compliance standards

 Positively articulate company products, propositions and marketing messages for existing and any new developments.

 Undertake a number of administrative, customer and market facing tasks in support of a wider set of PSL business objectives such as activation calls and fact find calls, researching market, product development research and pricing details on an adhoc basis

 Handle all inbound group calls from the call centre

 Assist in Inertia (quotation software) training and actively target other sellers in a business to train.

Essential :

 Strong sales focus with a competitive drive to succeed combined with excellent telephone skills

 Self starter with high energy with the ability to work both individually and in a team environment to achieve an agreed business plan

 Ability to build professional and influential customer relationships and a strong team player internally

 Excellent negotiation skills to manage customer expectations and capitalise on sales opportunities

 Excellent interpersonal skills

 Excellent customer service skills

 Business development and planning experience

 Effective planning and prioritisation of work

 Target driven.

Desirable :

 Familiarity with Excel, Outlook and Word and a thorough understanding of the processes that underlie the business;

 Technical understanding of the general insurance range of products;

 Good commercial awareness;

 Basic Excel skills