Job: Drafter, d2 Recruitment

Our Client, a large service company, due to continued expansion is looking to recruit an experienced Drafter.

Candidate - Summary

We are looking for a bright enthusiastic individual who will assess potential client cases referred by call centre Specialist. They will have a keen eye for detail and a great customer approach. Ability to work to targets and some experience working in a call centre or financial industry is an advantage.

Role Purpose - Summary

To assess potential IVA cases referred by the specialists.

To verify existing information and collect further information and documents from the client as required. This will require the use of telephone, letter writing and/or email.

To draft proposals, appendices and nominees reports for review by DFD's Review Team

Main Duties

To provide excellent client service in line with the assessor/drafter training provided.

To deal with all administrative and client related tasks efficiently and accurately so that cases are progressed to client satisfaction and in line with DFD targets.

To ensure that all telephone calls, inbound and outbound, are handled professionally and in the manner set out in DFD training.

To perform a pre-acceptance review on every case and make all appointed telephone calls as allocated by the team leader.

To prepare for and make all appointed telephone calls as set out in the diary and in the manner set out in DFD assessor/drafter training.

To forward a case for review to the review team as soon as it is drafted.

To attend "1 to 1's" and appraisals with the team leader as required to discuss personal, team and DFD performance, development and objectives.

To support DFD company policy at all times with regard to the security of client and company confidential and sensitive information and the physical security of DFD's premises and assets.

Personal Qualities

Experience of working in a client focused environment, providing a professional, knowledgeable and friendly telephone service.

Technical competence - previous experience of working with computerised information recording systems and email.

A high standard of computer literacy, numeracy, grammatical and verbal skills.

Flexible approach to working practices and shifts.

Team player - enjoys working as part of a team yet is self-motivated.

Enthusiastic, positive and "can-do" attitude towards work.

Specific Skills

Essential (these will be assessed)

Mature and stable personality

Intermediate MS-Excel

Facilitation Skills

Preferred

Intermediate MS-Word

MS-Outlook

In return the company offers a good basic salary and bonus package along with an excellent working environment and free car parking.