Job: Call Centre Manager, d2 Recruitment

Our Client, a large service company, due to continued expansion is looking to recruit an experienced Call Centre Manager.

Our client is looking for an experienced and highly motivated call centre manager who has led and made decisions that have ultimately impacted on the overall profitability of the organisation.

Your role will be the management of both inbound and outbound call centre sales and service, being directly responsible for teams achieving their KPI's and delivering on company expectations. You will also be responsible for the morale, motivation and good working practices of a team of team managers and their call centre advisors. You will be a results driven individual with a strong character, who will continually seek to improve the call centre processes and procedures.

Key Responsibilities

Direct line management of departmental Team Managers

Identify negative productivity and constantly strategise to implement improvement procedures

Liaise with non-operational teams including training and recruitment to plan and manage the deployment of resources to maintain a skilled and effective workforce

Achievement of team and departmental objectives

Regularly review the activities of the department

Team morale/motivation and development

Ensure all necessary coaching, 1:2:1's and individual feedback sessions are being completed

To develop existing managers and team members

Manage own performance and personal development

Key Skills

Excellent people management and communication skills

Extensive experience of leading a team/teams in a similar environment with proven results

Strategic thinking with excellent analytical and problem solving skills

Strong organisational skills with proven time management skills

Excellent leadership skills

Motivated, pro-active and enthusiastic

In return the company offers a good basic salary and bonus package along with an excellent working environment and free car parking.